Frequently Asked Questions

What is energy-enhanced jewellery?

Earth Jewel Creations are designed to enhance your wellbeing & support you energetically. This is achieved by combining natural crystal energies, inspirational symbols & affirmation word charms with the powerful energetic intent to promote harmony, balance & wellbeing in your life.  These creations are a powerful & synergistic high energy support tool for you to wear every day in the form of beautiful jewellery. 


How are crystals beneficial ?

Crystals & gemstones are from the earth & of the earth & each carry their own unique vibrational energy.We are also vibrational creatures that respond to crystal energy & the natural frequency of the earth’s energy. Gemstones & crystals can be very empowering, by energetically assisting us to activate our own innate healing ability to restore ourselves to our natural vibrational state of harmony. Crystal energies can also be amplified & programmed by our own intent. When your jewellery is created for you, it is energetically programmed with the intention to promote harmony, balance & well-being in your life. However, when you receive your crystal jewellery, you can also program it with a more specific intent if you wish to do so. As you wear it each day, repeat your affirmation or intent to amplify the energy.


 What is the difference between crystals & gemstones ?

Earth Jewel Creations uses the  terms "crystal & gemstone" interchangeably, as both emit frequencies with beneficial properties that enhance our well-being. The difference between the two  is their structural makeup. Examples of gemstones are Sodalite & Jasper, whereas Quartz & even Salt are crystals.


How do I clear & recharge crystal energies?

Our daily lives can be a constant bombardment of challenging energies & situations & this can throw us out of balance & create stress. Just as we can become depleted while dealing with these energetic challenges, so do our crystals in their efforts to support us & restore us to our state of energetic harmony. There are many ways to clear negative energies & recharge crystals, but the easiest way is to sit them in the moonlight overnight, for some clearing  & recharging…a bit of crystal R&R.

A full moon is the perfect time to cleanse & recharge your crystals.


What materials do you use?

We only use the best possible components that are eco, animal & vegan friendly, including:-

Genuine crystals & gemstones from reputable, certified suppliers.

Cotton waxed cord which looks like leather, but is softer, eco & vegan  friendly, hardwearing & ok in water.

Precious metal plated pewter charms-.999 fine  silver, 22kt gold & nickel & lead free components. 


What is pewter?

Pewter is a very earthy metal that has the look of antique silver. It is predominantly tin, with a small amount of other metals added for shine & hardness. It is a relatively low maintenance metal that, like silver can  tarnish when exposed to air & moisture. Pewter charms can be polished with a soft cloth to restore shine.


How do I care for my jewellery?

 It is best to remove jewellery before sleeping, exercising, showering or swimming. In humid conditions, it is best to store jewellery in airtight bags. Remove stretch bracelets gently, by rolling off your hand. If you treat your jewellery with care & respect, you will be able to enjoy wearing it for a long time.


What If my jewellery needs restringing?

If you have any issue with your jewellery that you are not completely happy with, please let us know.Sometimes crystal jewellery will break if you are in the midst of a very challenging situation....the crystals can become overloaded with negative we suggest that you cleanse & recharge your jewellery at regular intervals. If it breaks within the first 30 days, we will restring it & send it back to you free of charge. After this time we will still repair & recharge your jewellery, for a small fee to cover postage etc, even if it’s just looking a little worn & you’d like to update the cord or faux suede. We want you to love wearing your high energy “feel good” jewellery for a long time.


How will you send it to me ?

We use Australia post with online tracking for both Australian & International orders. We send  Express Post Australia wide for $15. We offer free postage in Australia for orders of $150 or more. International orders are a flat rate of $29. We know that you’re keen to receive your jewellery, so it’s usually posted in 1-3 business days after your order is placed (allow 3-5 days in peak periods). If your order is urgent, please let us know.


Can I return my jewellery?

We want you to absolutely “love” your jewellery & offer a 14 day, no questions asked, money back guarantee.

 Your jewellery purchase can be returned within 14 days, if unworn & in original condition for a refund or store credit. Postage costs are non- refundable. Just email & let us know that you’d like to return it. 


Is it safe to shop on your site ?

We have a secure payment facility through Paypal or Credit Card options.

In order to shop with us, it’s not necessary to have a Paypal account.

If you’d prefer to pay by credit card, we also have an eftpos facility  & can accept credit card payments by phone or email. We operate with the highest integrity & your personal details are  secure & will never be shared with other parties.


 Who do we support ?

By purchasing from Earth Jewel Creations, you are also supporting animal well-being, as we passionately work towards our vision of a world where all animals are treated with love & respect. A big "THANK YOU" from the animals.. :))) 

All components used are vegan friendly.

We support Animals Australia who advocate for better conditions for all animals.


How do we contact you?

We want you to absolutely love your shopping experience with us & our intent is to develop a harmonious ongoing relationship with all our valued customers. If you have any questions before, during or after shopping with us, please don’t hesitate to contact us via email or phone.

 We welcome your feedback, questions & suggestions.


Other Questions?

Please contact us, if we haven’t answered all your questions.


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